Delivery is only free to UK mainland post codes and excludes Scotland & Scottish Highlands. We reserve the right not to deliver items to certain areas due to their size or fragile nature. Please contact us prior to delivery as an extra delivery charge may occur.

Standard Delivery – Varies but most single items are offered with FREE delivery.
Despatched within 2 to 5 working days (excluding Weekends & Bank Holidays) 1 man delivery service

Delivery Exclusions:

  • We do not offer any timed delivery services
  • We do not offer any service to remove doors (American styles fridge freezers)
  • We cannot leave your items with a neighbour, porch or garage (Signed upon delivery required)
  • We can only deliver to the card holders address and signed for by consignee
  • Subject to the size of item, they may be a delivery charge for Large Side by Side Refrigeration and Range Cookers; Customers will be made aware of this before Delivery

Important, when ordering any large American Style Fridge Freezer or a Range cooker please make sure there is sufficient clearance for the item to go through your door by measuring width, height and depth before ordering (we do not remove any doors).

Courier Services
Most of our deliveries are delivered directly from the manufacturer and their chosen courier. In most cases the courier companies we will contact you to advise of a delivery window (A.M / P.M).

Point of Delivery
Delivery can only be made to the Cardholders Address for security. At the point of delivery, you will be required to sign for the goods.

Large TV (55 inches screen size and above) or large appliance (washer, dishwasher, refrigeration, cooker etc.), at the point of delivery MUST be unpacked and checked for any physical damage. Any physical damages have to be noted on the driver’s delivery note before leaving and Empire Electro must be notified by email immediately to customerservices@empireelectro.co.uk. If any physical damages are reported after the delivery and not noted on the driver’s delivery note, the customer will be responsible, and Empire Electro will NOT accept return of that item. Therefore, it is very important you unpack the goods and check for any physical damages at the time of delivery.

Please note it is very important upon ordering a large American Style Fridge Freezer or a Range cooker to make sure there is sufficient clearance for the item to go through your door by measuring width, height and depth before ordering.

Damage/Loss in transit
In the unlikely event that your product is damaged in transit please contact us immediately or within 48hours of receipt via email
customerservices@empireelectro.co.uk. It will be your responsibility to inform us of any damages/loss/non-receipt within 3 days of delivery day arranged, as we need to inform the couriers used. Couriers will not accept claims made after 3 days. Empire Electro will not accept any claims reported after 3 days and the customer will be responsible for any losses encountered as a result. If goods returned under this clause are found to be perfect and in full working order, they will be returned to you and an administration fee will be charged along with the cost of carriage to your credit card account. This does not affect your statutory rights as a consumer.

We strongly recommend you keep the original packing in case you have any reason to return your purchase. The reason for this is couriers will not pick up items unless they are packed adequately in the original packaging. Alternative packaging will be sufficient as long as it provides the same protection to the goods. Furthermore, when returning goods to the manufacturers they also insist on products being returned with all the original packaging otherwise they may reject the product. This will limit the amount of damage a product could endure through transportation.

Delivery Attempt
Orders will be delivered on our behalf by one of our couriers and made between 8.00am – 5.30pm Monday – Friday.

If a delivery attempt has failed, other than the Couriers error, a failed delivery charge will occur. This is excluded if goods are refused, as there were obvious signs of damage through transit. This does not affect the consumer’s statutory rights.

If you change or ask the delivery company to send to another address, Empire Electro is not responsible if the parcel goes missing or been signed by someone else, Empire Electro contract is insured to only deliver to the cardholder’s address.

The customer must ensure that on all deliveries, there is a clear unrestricted passage for products to pass through. Heavy bulky goods such as fridge freezers or washing machines will only be delivered to the first entry point of the premises. Goods will not be passed through your residence/business unless there is clear access, and the customer agrees that there is no liability held against the retailer for any walls/floors or fixtures or fittings that may be damaged.

In the unlikely event that we are unable to fulfil an order due to stock availability or if an item or group of items becomes damaged in transit, we cannot offer any means of compensation.

This is also applicable in circumstances where an order is delayed before despatch when we are awaiting to receive stock from our suppliers or after good/s have been dispatched where an order needs to be rescheduled for another delivery date due to an unforeseen predicament.

Our courier companies are not insured to enter your house/premises and will, therefore, require your help (or another recipient) in handling any order in excess of 25kgs (generally televisions). Our couriers will only deliver goods to the ground floor. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods.

Failed Delivery
Goods are subject to availability and delay in delivery of goods sometimes happen. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. Therefore, we shall not be liable for any consequential losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Fraud Prevention & Security
Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order you place, we’ll notify you as soon as possible. We have additional procedures in place to ensure our customers are protected from online fraud. You may, therefore, be contacted before your delivery date so that these checks can be fully carried out. We may place orders temporarily on hold if we are not able to reach you so, please ensure suitable contact telephone number(s) are provided.